An IVR is a telephony menu system that gives permission to callers partitioning and routing to the most appropriate agents within your team. By recording customized welcome greetings, you can offer a more personalized experience to your clients when they approach your business number.
Give your callers a personalized experience
Call distribution
IVR enables you to prioritize or organize calls on the basis of callers’ value. At the purpose of the high volume of calls, an IVR route them to the experts who are most experienced and skilled and able to solve the issues of callers. In this way, you never lost your precious customers due to call waiting.
Branding
Make a customized IVR for your brand and create brand recognition among your callers. Your callers can have a personalized experience with the prompts used in your company’s IVR, so pitch them as someone who gives your brand a better customer experience.
Stay available to your customers even after office hours
Agents endeavour to improve the productivity of their business activities. An IVR’s telephonic menu separates the callers and routes their calls to the most suitable department, so it optimizes the performance of each and every call. In addition, it is available for your callers 24 * 7, to make sure that you never miss the new business opportunity and generate more leads.
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